Refund policy

A Promise of Ease

At Swiftyle, we believe in the rhythm of confidence. Each piece is crafted with care — and we stand fully behind its journey to you. If something doesn’t feel quite right, we’ll make it right.


🕊️ Return Window

You may return any eligible item within 60 days of receiving your order.

 

📦 Eligibility for Returns

To be eligible, items must:

  • Be unworn and unwashed
  • Be in their original condition with tags attached
  • Be returned in the original packaging

 

🔄 Return Shipping & Costs

We distinguish between two cases:

  • Defective, damaged, or incorrect items:
    We will cover all return shipping costs. Simply reach out to us and we’ll guide you through the process.
  • Change of mind, sizing issues, or preference returns:
    Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.


🔁 Exchanges

We’re happy to help you find your perfect fit.

  • Direct exchanges are available when stock permits
  • For quicker processing, you may return the item and place a new order

Please contact us before returning for exchange confirmation.


🚚 How to Initiate a Return

  1. Email care@swiftyle.com with your order number and return reason
  2. Our team will send return instructions and a shipping label (if applicable)
  3. Repack the item securely, including all tags and original materials
  4. Ship to the address below or drop off at the designated carrier

📍 Return Address:
Swiftyle
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

📞 Customer Support: +44 7577 322347


💸 Refunds

Once we receive and inspect your return, we will notify you of approval.

  • Approved refunds will be issued to your original payment method
  • Processing may take 7 business days, depending on your bank

 

🚫 Non-Returnable Items

To ensure hygiene and quality, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description. The following cannot be returned:

  • Final sale or clearance items
  • Gift cards


🤝 Need Help?

We’re here to support your journey.

Let your style be swift. Let your story be rooted.